Privacy Policy

Last updated: January 1, 2019

Serengeti Heritage Camp ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at serengetiheritagecamp.com or use our services.

Information We Collect

We may collect personal information that you voluntarily provide to us when you:

Submit a booking enquiry or reservation request
Contact us via email, telephone, or through our website
Subscribe to our newsletter or mailing list
Provide feedback or reviews about your stay

The types of personal information we may collect include:

Name and contact details (email address, telephone number, postal address)
Travel dates and preferences
Passport details and nationality (required for park entry permits)
Dietary requirements and health information relevant to your stay
Payment information (processed securely through third-party payment providers)

How We Use Your Information

We use the information we collect for the following purposes:

To process and manage your booking and reservation
To communicate with you regarding your enquiry or stay
To arrange transfers, park permits, and other logistics
To cater to your dietary and health requirements during your stay
To send you promotional materials and updates about our camp, with your consent
To improve our services and website based on your feedback
To comply with legal obligations and regulatory requirements

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service providers: Third-party companies that assist us in operating our business, such as transfer operators, airlines, park authorities, and payment processors. These providers are bound by confidentiality agreements and may only use your information for the purposes we specify.
Government authorities: We may be required to share certain information (such as passport details) with Tanzanian park authorities and immigration services as part of the booking and entry process.
Legal requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Cookies and Website Analytics

Our website may use cookies — small text files stored on your device — to improve your browsing experience. Cookies help us understand how visitors use our website, remember your preferences, and provide relevant content. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website.

We may use third-party analytics services to collect and analyse information about website usage. This information is aggregated and anonymised and does not identify individual visitors.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

The right to access the personal information we hold about you
The right to request correction of inaccurate information
The right to request deletion of your personal information
The right to withdraw consent for marketing communications at any time
The right to object to the processing of your personal information

To exercise any of these rights, please contact us at [email protected].

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Booking records are typically retained for a period of seven years for accounting and legal compliance purposes.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our website and services are not directed at children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Serengeti Heritage Camp
Email: [email protected]
Phone: +255 754 XXX XXX
Serengeti National Park, Mara Region, Tanzania